Compatibility, Errors and Troubleshooting
- When I attempt to sign into the website, it returns me back to the sign in page.
- Recommended PDF format to prevent website errors.
- Can I use my mobile device to access this website?
- Error when adding a Payment Account
- Supported Web Browsers
- What is cache and cookies? Why should I clear it?
- How to create a text searchable PDF Document
- Troubleshooting website errors - Clear Cache Files and Cookies Instructions
- I am unable to view the filing details of an envelope. A red error message appears at the top right.
- I am unable to sign into the website, I get the message "Your browser is currently set to block cookies ".
- "Unknown error occurred" when clicking submit
- Error when adding a payment account: "PB failed - the post back was unable to complete"
- Expired Link
- Error: "Duplicate file is not allowed"
- Error 228 - service is not allowed
- Error: "GetFeesCalculation:[104] File name contains invalid characters."
- I am seeing an error in red with the following message, Failure Reason: 130 - The following error occurred during GetCase: [130] Case is not available for filing.
- I get a 403 forbidden error when I go to the eFile website.