This error typically appears when the user is either uploading a document in the Filings page or trying to progress from the Fees page to the Summary page.
To rectify the error, we recommend the following troubleshooting steps:
- Check the file size of the document. Is the document too large for the draft?
- Check the File name. Is the name over 25 characters in length? Are there special characters/symbols in the file name (i.e. .!@#$%^&*)?
- Try removing the PDF currently uploaded to the Filings page and upload a different PDF. If the second PDF does not generate the error message, then the original PDF may be causing the error.
- Use the Print to PDF method to re-save the document(s) that may be causing the error.
For more information, please refer to this article:
How do I Print to PDF to fix my documents that submission failed? - Try printing and re-scanning the document.
- Try exiting, then re-entering the draft or recreating the draft from scratch.
- If the error occurs when progressing from the Fees page to the Summary page, the problem may be a payment method issue. Please refer to the following article to troubleshoot payment method errors: I am getting a payment declined error when I click submit, what should I do?
This error may also be caused by Payment Account data being expired or incorrect. If the above troubleshooting steps do not work, try deleting and re-adding the Payment Account. For more information, please refer to the articles below.