Error When Adding a Payment Account

If you are seeing this error when on the payment accounts page and you have entered a credit card:

"There was an error submitting your form. Please check the following:

• Account Type is a required field.
• Account Number is a required field.
• Routing Number is a required field.
• Your current session has timed out, please resubmit your request."

This is normally due to your internet browser. You would need to switch to a different web browser in order to add the payment account. We are seeing this happen more with Google Chrome and Safari, But we have also seen it happen with the updated Microsoft Edge browser.

Web browsers that don't encounter this error are Mozilla Firefox and Internet Explorer.

Apple MacBooks or iMacs may still cause the above errors to display even when using FireFox or Explorer.

Other Potential Causes:

If you are using a suggested browser above, try clearing out your browser cookies and caches. Click here to learn more.

If using a recommended browser, and still having difficulties after clearing cookies/cache, it may be caused by browser extensions or a VPN, try disabling extensions and/or disconnecting from a VPN.

 

 

Please Note:

This error may also indicate a problem with third-party cookies. 

 

Safari and Chrome will indicate third-party cookies being blocked with an "eye" icon at the right end of the address bar with a line through it. If you see that, click it, select the "Site not working?" link, then click the "Allow Cookies" option that shows up. That will enable or third-party cookies for this site only and resolve the issue.

 

 

Firefox and Edge don't appear to block third-party cookies by default (yet) but if you have this feature enabled, you may need to turn it off to resolve this error.

 

For more information, click here to view Apple's support page for Safari.

 

 

To Enable Cookies in Safari on iOS (iPhone/iPad):

• Open the Settings app.
• Scroll down and select Safari.
• Under the Privacy & Security section, turn off "Prevent Cross-Site Tracking" and "Block All Cookies".

 

 

For Google Chrome on iOS:

• Go to the Settings app.
• Scroll down and select Chrome.
• Enable "Cross-Website Tracking".

For Google Chrome on MacBook:

• Open Chrome preferences click on Settings, then Show Advanced Settings.
• Under Privacy, click on Content Settings.
• Make sure “Block third-party cookies and site data” is not checked.

For Safari on MacBook

• Click on Safari in top left corner.
• Click Preferences from the drop down menu.
• Click on the Privacy tab.
• Uncheck "Prevent cross-site tracking" and "Block all cookies".

For Google Chrome on Chromebooks

• Visit the Settings page in Google Chrome via the three-button menu at the upper right of the Address Bar.
• Head to Privacy & Security settings.
• Click "Allow third-party cookies".

For Google Chrome on Android devices

• Go to the Settings menu in the Chrome application (three vertical dots).
• Go to Privacy & Security.
• Go to Safe Browsing and select 'No Protection' (It is recommended to turn this back on after adding the payment account).
• Go to Do Not Track, and turn off.

If your browser is not listed above, please refer to your browser’s help pages.

Please Note: We can assist users with adding Payment Accounts by guiding them over-the-phone or via screen-share, but we cannot add or type in Payment Account data for users.