A simple refresh of the webpage can also fix a lot of website errors by either pressing the F5 key at the top of your keyboard or the circular arrow at the top of your browser window. Mac users press CMD and R on the keyboard at the same time to perform the same function. This action reloads and connects to the website.
When you use a browser it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on websites.
Most browsers allow to do a quick clearing of the cache files by pressing on your keyboard CTRL, Shift and Delete all at the same time for Windows PC. CMD, Shift, and Delete all at the same time for Mac.
NOTE: The website works best using a Desktop Computer or Laptop. If using a mobile device or tablet, click here to learn about the website's compatibility.
Click the link for the browser that you are using for further instruction on how to clear cache and cookies.
Mozilla Firefox
Click to the right of “Time range to clear”. In the menu, select Everything.
Check the boxes for Cache and Cookies, uncheck all others and click OK
Refresh browser using the F5 key at the top of your keyboard.You can also close or re-open the browser.
Google Chrome
Top right click on the the 3 dots at the top right of your browser window. Click on History in the drop down menu. Click History.
On the left side, click on Clear browsing data.
The Clear Browsing Data menu appears. Click on Advanced, will highlight in blue.
Click into the “Time range:” and select All Time.
Check the boxes to the left of “Cached images and files” and "Cookies and other site data".
Uncheck all other boxes, not required.
Click on Clear Data.
Refresh browser using the F5 key at the top of your keyboard. You can also close or re-open the browser.
Apple Safari
In the Safari app 
on your Mac, choose Safari > Preferences, click Privacy, then do the following:
-
Click the Manage Website Data
- , Remove Now
Mac users press CMD and R on the keyboard at the same time to perform a website refresh.
Microsoft Edge
Click the Menu Button (looks like 3 horizontal dots) and click Settings
Click on Privacy, search, and services from the list of options on the left-hand side under Settings.
Scroll down to Clear browsing data and click Choose what to clear.
Change the Time range at the top to All Time. Check the boxes next to Cookies and other site data and Cached images and files. Then, click Clear now.
It is recommended that you close and reopen the browser to finish the process.
It is recommended that you close and reopen the browser to finish the process.
Browsers are constantly updating themselves, so to ensure you’re getting the latest information, use the following links to view the current browser-specific methods for clearing your cache and cookies.
If attempting to clear cache and cookies has not resolved the problem, it is recommended to use a different web browser.