The guidelines below are recommended PDF formatting to prevent website errors. Following these guidelines will prevent the Internal Server Error or the "document did not upload successfully" error when uploading your PDF in the Lead Document/Attachments fields.
- Security setting is turned off.
- The size is no greater than 25MB or the courts maximum limitation.
- Scanned at no greater than 300 dpi to 200 dpi.
- Black and white is preferred.
- No embedded fonts.
- Document size 8.5 by 11.
- No special characters in the document title (ex. !@#$%^&*), just letters and numbers.
- No document titles longer than 25 characters.
- PDF Producers to use: Adobe Acrobat or Microsoft Word.
- Corel Word Perfect PDF Producer (Word Perfect): Using this PDF producer can cause a submission to fail. To see how to correct a submission failure by performing a Print/Export to PDF on the failed document(s), see "Submission Fail" errors.
To confirm the document is a PDF, in your PC/Laptop file folders, you will see .pdf at the end of the document name.
It is also recommend to refresh your web browser, this can be done by pressing the F5 key at the top of your keyboard for Windows PC/Laptop or by pressing Command and the letter "R" at the same time for Mac/Apple users.
Filers may also get an "Unknown Error" message that appears when a filer tries to add another filing after successfully uploading a document whose filename contains special characters. To eliminate the error, remove the previous uploaded document, change the document's file name and remove the special characters, then re-upload the document.
If you would like to recreate the PDF document, click here to learn how.
Do you need to resize your PDF document while you recreate it? Click here to learn how.