IF THESE INSTRUCTIONS DON'T MATCH WHAT YOU SEE ON YOUR SCREEN...
You may be using our older Legacy website. To access those instructions, click here.
Sometimes, a filer may already have an efiling account that they haven't used in a long time when they attempt to register a new account. Here's a quick way a filer can find out if they already have an account or not.
Click one of the the Register buttons on the right side of the Landing Page to register either a new Individual or Firm account.
Once you are at the Account Registration page, complete the information in the Account Credentials and User Information sections, then click the blue Register button at the lower right of the page.
If you already have an account, a red error message should appear in the upper right corner of the webpage that reads, "Registration failed: The following error occurred during RegisterUser: [52] The Email Address is already in use."
If you already have an efiling account, simply click the three-line button (also called a "hamburger menu button"), then click the Landing button on the dropdown menu to return to the Landing Page and sign in.
If you need to reset your password, please visit the help article below for more information.
PLEASE NOTE
Of course, you can always contact eFile Support via phone at 1-800-297-5377 or via email at support@odysseyfileandserve.zendesk.com, and our friendly and helpful software support representatives can check to see if a valid and active account has been registered to the email address you provide.
Our support staff cannot register or delete an efiling account for you!
For more information on registering or deleting efiling accounts, please refer to the following articles:
Please Note: You have not completed registration until the account activation email message has been received and you have clicked on the activation link contained in the email.