IF THESE INSTRUCTIONS DON'T MATCH WHAT YOU SEE ON YOUR SCREEN...
You may be using our older Legacy website. To access those instructions, click here.
To learn more about accessing your account after forgetting your password or your account being locked, please select one of t he following options:
FOR MOST STATES
Clicking the Reset Password link at the sign in page (after clicking the blue Sign into your account button) is the easiest way to access your eFile account if your password does not work.
If you are locked out of your account because the password was entered incorrectly too many times, you may use the Reset Password link on the sign-in page. This same step can be followed if you forgot your password. Once you reset your password, that will unlock your account and you will be able to sign back into your account.
NOTE: In North Carolina, the Email field is labelled User ID instead (as shown below). Do not be confused by this difference in nomenclature; the User ID is still your email address.
FOR LOUISIANA
Clicking the Reset Password link at the sign in page is the easiest way to access your eFile account if your password does not work.
You may also see an "I Forgot My Password" button underneath the Sign In button on the landing page as well, which can be accessed to reset the password for an eFile account.
If you are locked out of your account because the password was entered incorrectly too many times, you may use the Reset Password link on the sign-in page. This same step can be followed if you forgot your password. Once you reset your password, that will unlock your account and you will be able to sign back into your account.
KEEP IN MIND...
Please note...
- You can use the same password as you had used before.
- Please Note: If you do not have access to the registered user's email, you may need to register a new account, as the reset password link can only be sent to the registered user's email.
Still having trouble signing in? Check the following:
- Please verify you are on the correct web address by going to www.filenow.me clicking on efile and serve and then your state.
- Check to make sure the CAPS lock is not turned on. Passwords are case sensitive.
- Do not use your browser AutoFill. The AutoFill can enter in the wrong password. Type in your password.
- NOTE: You will be locked out of your account after five unsuccessful sign-in attempts!