Duplicate email notifications typically occur when an individual is added multiple times as a Service Contact on the same case. Each instance of the email listed will generate a separate email notification, which can result in users receiving multiple duplicate emails.
- This may also occur if a user is listed as both a Service Contact and an Administrative Copy, which can generate more than one notification.
To resolve this issue, the filer who submitted the filing must remove any duplicate Service Contact entries and ensure that only one instance of the email address is listed in the case's Service Contacts list as either a Service Contact or an Administrative Copy. The filer that added the Service Contacts is responsible for making these updates.
For future filings, it is recommended that filers review the Service Contacts list before submission and remove any duplicate email entries to prevent duplicate notifications from occurring.