Follow the instructions below to add a new user to your Firm account.
At the Dashboard, click on the 3 horizontal lines at the top left of the screen. Click on the Firm Managment Icon and select Firm Users.
Note: Only Firm Admins can add new users to the account.
Right side of the screen, click the +Add User icon.
Enter in the required fields of First Name, Last Name and Email. Click on Invite.
The person you invite will receive two emails:
(1) An email notifying them that they were invited by you to join this firm.
(2) A second email to reset their password so they can sign in to their new account.
(1) An email notifying them that they were invited by you to join this firm.
(2) A second email to reset their password so they can sign in to their new account.
NOTE: If needing to re-send an activation email, please remove the user and re-add by clicking the trash can icon next to the user. Then proceed to re-add the user to send an activation email to their email address.
Note: The Criminal Firm Admin and Criminal Filer roles are assigned by the State or someone who is an existing Criminal Firm Administrator.The eFile Technical Support team will not be able to assign these roles.