A Firm admin is a role in the eFiling software that has the ability to add new users, add new attorneys, and manage the payment accounts.
The creator of the Firm account is the Firm Admin by default. If you are unsure who your firm admin is, ask your co-workers who has the ability to add new users, add attorneys or add a payment account in the eFiling software.
You can also contact technical support for further assistance. You will be asked for an email of a particular user in the account OR a firm email domain(ex. @tylertech.com).
How Can I Tell If I'm the Firm Administrator?
To determine whether or not your account has Firm Administrator privileges, click the three-line "hamburger" button on the upper left corner of the screen. If your menu contains a Firm Management section, then you are the Firm Administrator.
If you are filing in Louisiana, you should notice certain Firm options like "Firm Attorneys", "Firm Payment Accounts", or "Firm Details". If you see these options, then you are the Firm Administrator.
