Some Pro Se or Individual filers who change their accounts to Firm accounts temporarily have received the following error when trying to update their Profile information.
"Unknown error occurred. Refresh the page to try again.
Contact support if problem doesn't resolve within the next minute."
This error is caused by the lack of a Firm Name. Filers should add a temporary Firm Name when updating their Profile information (via the Firm Information screen) to eliminate the error, then contact Filer Support and have us change their account back to an Individual or Pro Se account.