IF THESE INSTRUCTIONS DON'T MATCH WHAT YOU SEE ON YOUR SCREEN...
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When a filing is rejected or returned, you will receive an email at the email address you used to log in and e-file. The email subject will say "Filing Returned for Envelope Number: (your envelope number) in Case: (your case number) for filing (the name of the filing that is being returned)."
Open the email and read the Returned Comments section of the email (see example below).
You can also read the court clerks' comments as to why your filing was rejected or returned by logging in to the eFile website.
If it is a recent filing, the rejected envelope number can be found on the Dashboard under the Filing History box.
All rejected filings can also be found under the View Filing History button within this box.
On the right side of the corresponding rejected filing, click on the Actions icon, then select Envelope Details.
- Scroll down to the Fillings section. Click the Filing Code for the filing that was returned to see more details (the item will be highlighted across the screen).
- Scroll down to view the Rejection Information. You will see the Rejection Reason and Comment provided by the reviewing Court Clerk. Sometimes the initials of the Court Clerk who rejected the filing are also listed. Use this information to help you resubmit with the necessary changes or contact the Clerk if you need additional information.
- PLEASE NOTE: The courts have many reasons for rejecting a filing, and not all rejection reasons are for technical reasons. Filer Support agents can only assist you with technical problems. If the rejection reasons pertain to some court procedure or to some court issue with your documents that is not a technical issue, Filer Support will not be able to assist you.
- PLEASE NOTE: If you see no stated rejection comments, please contact the court you filed into to find out why your envelope was rejected.