FAQ: A payment account is required to be added to your eFile account in order to submit filings. Even if the fee for a filing is zero, the site will still ask you to select a payment account in the event the court needs to adjust/capture any fees in processing.
IF THESE INSTRUCTIONS DON'T MATCH WHAT YOU SEE ON YOUR SCREEN...
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To learn more about how to add a payment account to your Firm's eFile account, please select one of the following options:
FOR MOST STATES
The article below will show you how to add a Payment Account. This article is made for Legal Professionals using a Firm Account.
At the Dashboard, click on the 3 horizontal lines at the top left side of the screen. Click Firm Management and select Payment Accounts.
Note: Only Firm Admins can add new payment accounts.
Right side of the screen, click the +Add Payment Account.
Enter a payment account name, click on the dropdown menu for Credit Card, Bank Account or Waiver, and then click on Enter Information.
Input all information with an *asterisk. Click on continue when all information has been entered.
NOTE: When entering a credit or debit card, enter the number together - do not use spaces or dashes as this will cause an error.
Click on Save Information to confirm the payment account.
You may receive the error below when adding a payment account:
"There was an error submitting your form. Please check the following:
- Account Type is a required field.
- Account Number is a required field.
- Routing Number is a required field.
- Your current session has timed out, please resubmit your request."
If you see this error, please view this article to resolve the error.
When using a debit or credit card: once the card data is entered, the system will only show you the Payment Account Name, the last four numbers of the Account Number, and the Expiration Date. The bulk of the Account Number is obscured for security reasons, and the Expiration Date is shown to remind you when the Payment Account expires.
NOTE: If the payment data you added doesn't appear in the Fees tab of your next draft, try the following troubleshooting steps.
- Save the draft, exit it, then re-enter it.
- Clear your browser's cache and cookies.
- Delete and re-enter the payment method.
To delete a payment account (including failed attempts to add a payment account or older, outdated payment accounts), please refer to the article below.
FOR LOUISIANA
The article below will show you how to add a Payment Account. This article is made for Legal Professionals using a Firm Account.
At the Dashboard, click on the 3 horizontal lines at the top left side of the screen. Click Firm Payment Accounts (can also be Agency Payment Accounts).
Note: Only Firm Admins can add new payment accounts.
Right side of the screen, click the +ADD ACCOUNT.
Enter a payment account name, click on the circle for Credit Card or Waiver, and then click on Enter Information.
Input all information with an *asterisk. NOTE: When entering a credit or debit card enter the number together - do not use spaces or dashes as this will cause an error. If adding an eCheck enter the name of a signer on the account rather than the business name.
Click on continue when all information has been entered.
Click on Save Information to confirm the payment account.
NOTE: If the payment data you added doesn't appear in the Fees tab of your next draft, try the following troubleshooting steps.
- Save the draft, exit it, then re-enter it.
- Clear your browser's cache and cookies.
- Delete and re-enter the payment method.
You may receive the error below when adding a payment account:
"There was an error submitting your form. Please check the following:
- Account Type is a required field.
- Account Number is a required field.
- Routing Number is a required field.
- Your current session has timed out, please resubmit your request."
If you see this error, please view this article to resolve the error.
When using a debit or credit card: once the card data is entered, the system will only show you the Payment Account Name, the last four numbers of the Account Number, and the Expiration Date. The bulk of the Account Number is obscured for security reasons, and the Expiration Date is shown to remind you when the Payment Account expires.