If using a Firm account, follow the instructions below. Individual(filers without attorneys) accounts will need to contact support for assistance.
- The user will need to log into there account.
- Click on the 3 lines at the top left.
- Click on "Firm Users" in the drop down menu.
- Click on the pencil icon to the right of your email.
- You will need to add -inactive to the end of the email address. (example: test@test.com-inactive)
- Click Save.
The firm administrator is the only person that can make these changes for users in the firm.