If you accidentally registered as a stand-alone firm account instead of registering an account underneath your firm, you will need to log in as that new user and go through the steps below according to your account type:
Registered as a Firm:
The firm administrator is the only person that can make these changes for users in the firm.
To change the email address associated with a user in your firm please follow the steps below:
- Click the 3 horizontal lines at the top left, select Firm Users.
- Click on the pencil icon to the right of your email.
- You will need to add -inactive to the end of the email address. (example: test@test.com-inactive)
- Click Save
Individual(filers without attorneys) accounts:
- Log into your account
- Click your initials to the top right of the site
- Select "Profile" in the dropdown.
- Click Edit
- Add -inactive to the end of your email address (example test@test.com-inactive)
- Click Save
Please keep in mind, if the email address you're attempting to change the email to is already registered, you won't be able to Save the changes.