If you have already reconciled your charges and still have unknown fees on your credit card there are a few things you can do before reaching out to Technical Support for help.
- Expand your search date – Please keep in mind that the Capture Date and the date you submitted your filing will be two different dates, so you may need to expand your date range by a few extra days in order to find all Captured Charges.
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- Click on the three horizontal lines, then select Reports.
- Select the appropriate calendar dates
- Click on the three horizontal lines, then select Reports.
2. Look for the Order ID on your statement this will start with a 0 and end with a hyphen followed by another number (example: 001234-0). If you remove the 0's at the beginning of the number and remove the dash and final number, this Order ID number will translate to an envelope number that can be found in the Filing History.
Click here to learn how to use the Filing History.
NOTE: Fee amounts can be adjusted by the courts during review. This can cause a second pending charge to appear on your online statement. The original amount will be reversed but will show pending/processing for 3 to 5 business days (depends on your financial institution's hold policy).