If you have already reconciled your charges and still have unknown fees on your credit card there are a few things you can do before reaching out to Technical Support for help.
- Expand your search date – Please keep in mind that the Capture Date and the date you submitted your filing will be two different dates, so you may need to expand your date range by a few extra days in order to find all Captured Charges.
-
- Click on the 3 horizontal lines, select Reports.
- Select the appropriate calendar dates
2. Look for the Order Id on your statement this will start with a 0 and end with -0 (for example 001234-0). If you remove the 0's at the beginning of the number and remove the dash and 0. This number will translate to envelope number that can be found in the View Filing History.
Click here to learn how to use the Filing History.