Why Did I Receive a Service Undeliverable Email?

This means someone on the service contact list did not receive the service notification by email. Three reasons this could happen:

1. The service email was rejected by the user's server. The owners of this email will need to add our eFile notifications email address to their safe senders/contacts. See How do I mark emails as being from a safe sender?
2. The email address is incorrect on the case service contact list.
3. The recipient was using their automatic Vacation / Out of Office responder. When this happens, the recipient's email provider causes an email notification "bounce-back" to our email servers. Sometimes, this may cause the sender to receive a "Service Undeliverable" email even after the service notification was sent and successfully received. If this happens enough times, a recipient may have their email address automatically placed on the Suppression List managed by our web filter, AWS or Amazon Web Services, and be unable to receive further email notifications from us until they contact us to resolve the problem.

It is recommended to try serving the contact that service was undeliverable to after troubleshooting, or using a different method of service approved by your court.