If you cannot move from one section to the next in your filing draft, try the following troubleshooting steps:
Check for Red Asterisks or Highlights on Input Boxes and Dropdown Menus
Input fields that require text be typed into them and dropdown menus that must have selections made will be either highlighted in red and/or marked with a red asterisk *. If no data is typed into these boxes or if no selections are made on these dropdown menus, you cannot progress to the next section.
FOR MOST STATES
An example of a dropdown menu (the Filing Code box) highlighted in red.
An example of a dropdown menu (the Payment Account menu) both highlighted in red
and marked with a red asterisk.
FOR LOUISIANA
An example of a dropdown menu (the Filing Type and Filing Code menus) and an input field
(the Filing Description field) marked with a red asterisk.
Check over every part of the section you are currently stuck on. Are there any empty input fields highlighted in red or marked with a red asterisk? Type something into them. Are there any dropdown menus marked with a red asterisk or highlighted in red? Click on them to bring up the menu, then make a selection to continue.
Is Your Screen Too Small?
Your screen may not be showing all the data on the efiling website.
On your keyboard, press the CTRL key and + (plus) or - (minus) at the same time to zoom in or out.
You can also use the Zoom controls in the browser to zoom in or out on the page as well. Instructions for accessing the Zoom controls for Mozilla Firefox, Google Chrome, Microsoft Edge, and Apple Safari may be found below.
Mozilla Firefox
Click the three-line button at the top right of the browser, to the far right of the Address Bar to bring up the browser's Settings menu. Please see the illustration below to locate the Zoom controls in Firefox's browser settings.
Google Chrome
Click the three-vertical dot button at the top right of the browser, to the far right of the Address Bar to bring up the browser's Settings menu. Please see the illustration below to locate the Zoom controls in Chrome's browser settings.
Microsoft Edge
Click the three-horizontal dot button at the top right of the browser, to the far right of the Address Bar to bring up the browser's Settings menu. Please see the illustration below to locate the Zoom controls in Edge's browser settings.
Apple Safari
Click the View option at the menu in the top bar to bring up the page/browser view menu. Please see the illustration below to locate the Zoom controls in Safari's View menu.