Unfortunately, Tyler Technologies' technical support staff members cannot add/edit/remove payment methods to user accounts if users are unable to do so, as this is against company policy.
If you are encountering a technical error that is preventing you from adding a payment method to your account, try the troubleshooting steps in the following help articles.
- I am getting a payment declined error when I click submit, what should I do?
- Error When Adding a Payment Account
- Cannot Add Payment Account: Invalid Card Number
- Error when adding a payment account: "PB failed - the post back was unable to complete"
If you are still unable to add a payment method to your account after trying the steps above, please chat with us, email us at firstname.lastname@example.org, or call us at 1-800-297-5377 Monday to Friday from 7:00 AM to 7:00 PM Central Time.
We cannot add your payment information for you, but we can try to help you add it yourself.