Error typically happens on initial (new case) filings if user has selected eFile and Serve as a filing type. Error loads when user navigates to the Fees section and after clicking the Calculate Fees button.
Fix: Navigate back to Filings and ensure all filings are selected for eFile Only, not eFile and Serve.
Since this is an initial filing, users can still add their emails to the Service section. Electronic service by email is not allowed for an initial filing when this error loads, however.
Note: Once the case has been accepted by the court, the filer will have an option to serve electronically. If the filer is needing to serve immediately, they can do so through other means provided by the court.
If you check the configuration on the older (or "legacy") version of the website against the new version with same location and case type, the legacy version will only have the eFile only option, whereas the new version is displaying the eFileAndServe option. The legacy website can be found at https://filenow.me/legacy-sites